Refund policy

Return & Refund Policy
At i Pure, we want you to receive your order in perfect condition. If you receive a damaged, leaking, defective, or incorrect product, please contact us so we can resolve the issue.
Returns
We accept eligible return requests within 7 days of delivery.
To be eligible for a return:
The product must be unused and unopened.
The original packaging, label, and seal must be intact.
You must provide your order number and details of the issue.
For damaged or leaking products, please provide clear photos or a video of the package and product.
Damaged, Leaking or Incorrect Products
If your order arrives damaged, leaking, defective, or you receive the wrong product, please contact us as soon as possible.
After verification, we may provide a replacement or refund, depending on the circumstances and availability.
If the issue was caused by i Pure or the product was damaged during delivery, we will cover the applicable return/replacement shipping cost.
Change of Mind
For safety and hygiene reasons, opened or used cleaning products are not eligible for return due to change of mind.
Unopened products may be eligible for return within 7 days, subject to our return conditions.
Refunds
Once an approved return is received and inspected, we will confirm whether the refund is approved.
For Cash on Delivery (COD) orders, approved refunds may be processed through bank transfer, JazzCash, or Easypaisa. Customers may be asked to provide the necessary payment details.
Refund processing time may vary depending on the payment method and banking/payment service.
How to Request a Return
Please contact us with:
Order number
Customer name and phone number
Reason for the return
Photos/video, where applicable
We will review your request and provide further instructions.
Note: Certain products or situations may not qualify for a return or refund. i Pure reserves the right to review each return request according to the conditions above.